Yes — free standard shipping on every single US order with no minimum purchase required. International orders have shipping costs calculated at checkout based on your delivery address and order weight.

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, domestic US delivery takes 3–7 business days. International orders typically arrive within 7–21 business days depending on your country.

Yes! We ship worldwide from Franklin, Tennessee. International shipping costs are calculated at checkout. Customs duties or import taxes may apply and are the customer’s responsibility.

We ship using USPS, UPS, and FedEx. The carrier used for your order is selected based on your location, package size, and delivery speed to give you the most reliable delivery experience.

Absolutely. Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier information. Visit our Track My Order page anytime for real-time updates.

Orders can be cancelled or modified before they ship. Email help@halcyonhobby.com as soon as possible with your order number. Once dispatched, orders can no longer be changed.

Pre-orders are charged in full at purchase to secure your allocation. Items ship within 1–3 business days of the official release date. Release dates are estimates and subject to change.

First check your spam or junk folder — confirmation emails sometimes land there. If you still can’t find it within an hour of ordering, email help@halcyonhobby.com with your name and approximate order time and we’ll resend it.

We accept returns within 30 days of delivery on unopened, factory sealed items in original condition. Opened hobby boxes cannot be returned. Email us with your order number to start a return.

Approved refunds are processed within 10 business days to your original payment method. Allow an additional 3–5 business days for the refund to appear in your account.

Contact us within 7 days with your order number and photos of the issue. We’ll send a replacement or full refund at no cost to you — no hassle, guaranteed.

Always — without exception. Every product is 100% genuine and factory sealed, sourced exclusively from authorized distributors. Zero tolerance for resealed or counterfeit products.

We specialize in Pokémon hobby boxes, Panini trading cards across basketball, football, soccer, and baseball, and Prizm basketball sets. Our catalog is always growing.

No retailer can guarantee specific contents — card distribution inside sealed products is determined entirely by the manufacturer at the time of production, not by us. This applies industry-wide.

Product availability is shown directly on each product page. If an item is sold out, you may see a “Notify Me” option so we can email you the moment it’s back in stock.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay — all processed securely through Stripe (PCI-DSS Level 1 certified).

You’re charged in full at the time of purchase for both in-stock and pre-order items. A confirmation email is sent immediately after payment is processed.

Yes. All transactions are SSL encrypted and processed through Stripe. We never see or store your full card number — your data is protected at every step.

No — you can check out as a guest. Creating an account is optional but lets you track order history and check out faster on future purchases.

Click “Forgot Password” on the login page and enter your email. You’ll receive a reset link within a few minutes. Check your spam folder if it doesn’t arrive.

Yes, we have a wholesale program for hobby shops and bulk buyers. Visit our Wholesale Policy page or email help@halcyonhobby.com with “Wholesale Inquiry” in the subject line.

Our wholesale minimum order is $500 USD, with a $300 USD minimum on reorders. Approved partners receive tiered pricing based on order volume.